Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices. On some pages you can order products, make requests or join our mailing list so we can keep you informed of changes to our site, new products, sales, news and special events. The types of personal information collected on these pages are name, address, email, phone number and credit / debit card information. Rest assured that the information you provide to Devine Décor, LLC will never be given to a third party without your permission.
Security
Devine Décor, LLC is a secure e-commerce site. The transfer of sensitive information between you and Devine Décor, LLC is protected by SSL encryption technology to insure online visitors that financial information and other confidential information cannot be viewed, intercepted or altered. Secure Server Certificates are required to initialize an SSL session. Devine Décor, LLC has obtained its Secure Server Certificate from GoDaddy.
Shipping
We ship UPS and USPS. Many of our products vary greatly in weights and sizes. In all fairness to you, our valued customer, shipping costs will be calculated with each individual order based on weight, size and zip code rather than a rate based on the total amount of the order. This will insure that you get the best possible shipping rates. We will also combine items for shipment whenever possible to minimize shipping costs. We suggest that you insure your package for a nominal fee. We cannot be responsible for damage during shipment or lost packages. If you choose to have your package insured, please inform us when you place your order. You will be notified immediately upon purchase of the shipping costs. You may also email us prior to purchase for a quote. If you require rush delivery, please inform us when you place your order so that we can calculate additional shipping fees. You will be notified when your order is shipped along with the total amount of your order. Items that are in stock will be shipped within 48-72 hours. We also ship most items worldwide. Orders shipped outside of the continental United States or internationally are subject to additional shipping charges. We do not ship on weekends or holidays.
Methods of Payment
We accept all major credit cards and money orders. Payments are due at the time of purchase.
If you prefer to place your order via telephone, please call (615) 895-9155. We can process your credit card information through our virtual merchant terminal here in our office the same way we would process your information if you were to walk into our store.
If you prefer to fax your order, our fax number is (615) 895-9177. Please be sure to include your name address, phone number, what you would like to order and your credit card information with expiration date.
Custom Orders
Full payment is required before order is processed. Since these items are made specifically to your requirements, they are non-refundable and non-returnable. Custom orders are filled in the order they are received. We will contact you with an anticipated ship date.
Returns
We take pride in all of our products and hope you will treasure them as much as we have enjoyed bringing them to you. Your satisfaction is very important to us. If for any reason you are not satisfied with your new purchase, please contact us within 10 days of delivery for a return authorization. You must obtain a return authorization for all returns before shipment to insure your return is handled properly. Returns will not be accepted without a return authorization. Items must be in original packaging and condition. We ask that you insure your return for the full value for your protection. We will not be responsible for lost or damaged packages. We are unable to credit shipping, return shipping or insurance fees. Credit will be issued within ten days of receipt of returned item. This return policy does not apply to custom orders.
We invite you to join our mailing list so we can keep you informed of new products, news, sales and special events. We welcome your comments, question and suggestions. Most of all we thank you for visiting our policy page. Please let us know if there is anything we can do to help you!
